FVI FAQ
Q: Are you open 7 days a week?
A: Yes. We operate on a limited capacity on the weekends; the center is open for pick up and drop off only. A certified instructor is onsite 5 days a week. All services are by appointment only.
Q: What forms of payment do you accept?
A: Cash, Visa, MasterCard, and cheques (with ID) – payment is due when dropping off your dog.
Q: How far in advance do I need to reserve for day care and boarding?
A: For day care please try to reserve your spot a few days in advance to avoid disappointment. For boarding during non peak times please book 1 week in advance and at least one month before during peak periods like Christmas.
Q: How do we get starting with day care and boarding?
A: To be able to bring your dog for day care or boarding we require proof of vaccinations an information sheet to be filled out. Please contact us at (604) 751.2514 for more information and to get started. There is a waiver form that will be filled out and signed the first visit. All dogs must have all up to date shots including bordetella and kennel cough. We strongly suggest dogs have regular flea and de-worming treatments.
Q: What happens if I am late picking up my dog?
A: Please call us in advance. For overnight stays an extra day will be charged.
Q: What happens if I make a reservation and fail to keep it?
A: Please let us know as soon as your plans change – so we can accommodate other dogs.
Q: What do you do if a fight starts?
A: It doesn’t generally happen as playmates are carefully matched during a 15 minute introduction at which time the compatibility of the dogs is observed by a professional trainer.
Q: What should I bring for my dog when dropping him/her off for boarding?
A: A comfort blanket, a toy that can get lost or destroyed during a fun playtime with another dog, and a flat collar. No tennis balls or choke chains please.
Q: What happens if my dog runs out of food during boarding?
A: If a dog’s food runs out while boarding it will be bought (if identifiable) and charged to the owner. Otherwise they will be given our food which is supplied courtesy of Nutro Max.
Q: How do you discipline the dogs?
A: We focus on rewarding positive behaviour to shape and encourage good behaviour. We focus on stress reduction and individual experiences.
